Privacy policy

Privacy Policy

Last updated: 05 June 2026

This Privacy Policy explains how Deendaar.pk collects, uses, stores, and shares customer information when you visit our website, place an order, contact us, or use our services.

By using Deendaar.pk, you agree to the practices described in this Privacy Policy.

Deendaar.pk is powered by Shopify, which helps us operate our online store, process orders, manage checkout, and provide a smooth shopping experience.

Privacy Policy Summary

Deendaar.pk collects customer information only to operate our store, process orders, confirm deliveries, provide support, prevent fraud, improve our services, and communicate with customers.

We may collect your name, phone number, email address, shipping address, billing address, order details, payment details, device information, website usage data, and communication history.

We do not sell customer personal information.

We may share necessary information with trusted service providers such as Shopify, courier partners, payment providers, marketing/advertising platforms, analytics tools, and customer support tools where required to operate our business.

We may contact customers through WhatsApp, phone call, SMS, email, or other available contact methods for order confirmation, delivery updates, support, abandoned cart reminders, offers, and important store updates.

Customers may contact us to request correction, deletion, or access to their personal information where applicable and legally possible.

1. Information We Collect

When you visit Deendaar.pk, place an order, contact us, or interact with our website, we may collect the following information:

  • Full name
  • Phone number
  • WhatsApp number
  • Email address
  • Billing address
  • Shipping address
  • City and area details
  • Order details
  • Products viewed or purchased
  • Cart and checkout activity
  • Payment method
  • Cash on Delivery details
  • Online payment confirmation details where applicable
  • Return, refund, replacement, or complaint details
  • Messages sent through WhatsApp, email, contact forms, social media, or customer support
  • IP address
  • Browser type
  • Device type
  • Website usage and interaction data
  • Cookies, pixels, and similar tracking information

We collect only the information needed to process orders, provide support, improve our store, and protect Deendaar.pk from misuse or fraud.

2. How We Collect Information

We may collect information in the following ways:

  • Directly from you when you place an order
  • Directly from you when you contact us through WhatsApp, email, phone, social media, or website forms
  • Through Shopify checkout and store tools
  • Through cookies, pixels, and analytics tools
  • Through payment providers where online payments are used
  • Through courier and delivery partners
  • Through advertising platforms where you interact with our ads
  • Through customer support and order management tools

3. How We Use Your Information

Deendaar.pk may use your information for the following purposes:

  • To process and confirm your order
  • To arrange delivery through courier partners
  • To contact you for Cash on Delivery confirmation
  • To provide order updates
  • To respond to customer questions
  • To process returns, refunds, replacements, or complaints
  • To verify payment where applicable
  • To prevent fake orders, fraud, misuse, or suspicious activity
  • To improve our website, products, ads, and customer experience
  • To send abandoned cart reminders
  • To send promotional offers, product updates, and educational content where applicable
  • To maintain business records
  • To comply with legal, tax, regulatory, or security requirements
  • To protect Deendaar.pk, our customers, and our website from misuse

4. Cash on Delivery and Order Confirmation

Because Deendaar.pk offers Cash on Delivery, we may contact customers before dispatch through:

  • Phone call
  • WhatsApp
  • SMS
  • Email

This may be done to confirm:

  • Customer name
  • Phone number
  • Address
  • City
  • Order details
  • Delivery availability
  • COD confirmation

If we cannot confirm an order, if the provided information is incomplete, or if an order appears fake, abusive, suspicious, or fraudulent, Deendaar.pk may hold, cancel, or refuse the order.

5. Marketing and Advertising

Deendaar.pk may use customer information for marketing and advertising purposes, including:

  • Showing relevant ads on platforms such as Facebook, Instagram, Google, TikTok, or other advertising platforms
  • Sending promotional messages through email, SMS, WhatsApp, or similar channels
  • Retargeting customers who visited our website, viewed products, added items to cart, or started checkout
  • Improving ad performance and customer experience
  • Sharing product offers, educational content, and store updates

You may choose not to receive promotional communication by contacting us or using any available unsubscribe option where provided.

Even if you opt out of promotional messages, we may still contact you regarding your order, delivery, payment, return, refund, replacement, or support request.

6. Cookies, Pixels, and Tracking Technologies

Deendaar.pk may use cookies, pixels, tags, and similar tracking technologies to:

  • Keep the website functioning properly
  • Remember cart and checkout activity
  • Understand how visitors use our website
  • Improve our store experience
  • Measure ad performance
  • Show relevant ads
  • Prevent fraud or suspicious activity

These technologies may be used by Shopify, Meta, Google, TikTok, analytics tools, advertising platforms, and other service providers.

You may be able to manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality, checkout experience, or cart performance.

7. How We Share Information

We do not sell customer personal information.

However, we may share necessary customer information with trusted third parties where needed to operate our business, including:

  • Shopify and related Shopify services
  • Courier and delivery partners
  • Payment processors and banks
  • Order management tools
  • Customer support tools
  • WhatsApp or communication tools
  • Email and SMS service providers
  • Advertising platforms
  • Analytics platforms
  • Fraud prevention or security tools
  • Legal, tax, accounting, or regulatory advisors where required

We only share the information needed for the relevant service, such as delivery, payment processing, customer support, marketing, analytics, fraud prevention, or legal compliance.

8. Relationship with Shopify

Deendaar.pk is hosted and powered by Shopify.

Information you provide through our website may be processed by Shopify to help us:

  • Operate the online store
  • Manage checkout
  • Process orders
  • Improve website performance
  • Support payment and fulfilment functions
  • Provide security and fraud prevention tools
  • Improve customer shopping experience

Shopify may process and store data according to its own privacy practices and applicable policies.

9. Payment Information

If online payment is available and used, payment information may be processed by payment providers, banks, or Shopify-supported payment systems.

Deendaar.pk does not intentionally store complete card numbers or sensitive banking credentials on its own systems.

For Cash on Delivery orders, we may record payment status, order value, delivery status, refund details, and customer-provided refund account details where necessary.

Customers are responsible for providing correct payment, bank, wallet, or refund details.

10. Courier and Delivery Partners

To deliver your order, we may share necessary information with courier or logistics partners, including:

  • Customer name
  • Phone number
  • Shipping address
  • City
  • Order amount
  • COD amount
  • Delivery instructions where provided

Courier partners may contact you directly for delivery coordination.

Deendaar.pk is not responsible for privacy practices of courier partners beyond the information shared for order delivery.

11. Customer Support and Communication

When you contact Deendaar.pk through WhatsApp, email, phone, social media, or forms, we may keep a record of your communication to:

  • Respond to your query
  • Resolve order issues
  • Track complaints
  • Process returns or refunds
  • Improve customer support
  • Prevent misuse or repeated false claims

Please do not send sensitive personal information that is not required for your order or support request.

12. Children’s Privacy

Deendaar.pk sells educational products for children, but our website, checkout, and order process are intended to be used by parents, guardians, or adults.

We do not knowingly collect personal information directly from children.

If a parent or guardian believes that a child has provided personal information to Deendaar.pk without permission, they may contact us and request deletion where legally and practically possible.

13. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no website, internet transmission, messaging platform, or digital storage system is completely secure.

Customers are responsible for keeping their account details, email, phone, and payment information secure.

If you believe your personal information has been misused through our website, please contact us immediately.

14. Data Retention

We may retain customer information for as long as necessary to:

  • Process orders
  • Provide customer support
  • Handle returns, refunds, replacements, and complaints
  • Maintain business and accounting records
  • Prevent fraud and misuse
  • Comply with legal, tax, courier, payment, or regulatory obligations
  • Resolve disputes
  • Enforce our policies

When information is no longer required, we may delete, anonymize, or securely retain it according to our business and legal needs.

15. Your Rights and Choices

Depending on applicable law and practical possibility, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Opt out of promotional communication
  • Ask how your information is used
  • Request that we stop using your information for certain purposes where possible

Some requests may not be accepted if the information is required for order records, legal compliance, fraud prevention, tax purposes, payment records, courier disputes, or business recordkeeping.

To make a privacy request, contact us using the details provided below.

16. Fraud, Misuse, and Legal Protection

Deendaar.pk may use customer information to detect, prevent, or investigate:

  • Fake orders
  • Repeated COD parcel refusal
  • Fraudulent claims
  • Abusive communication
  • Misuse of return policy
  • Unauthorized copying or redistribution of our content
  • Attempts to damage, misuse, or interfere with our website, systems, products, or business

Where required, Deendaar.pk may preserve and share relevant information with legal, courier, payment, regulatory, or enforcement authorities.

17. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment tools, or external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms.

Customers should review the privacy policies of any third-party websites they visit.

18. International Data Processing

Because Deendaar.pk uses Shopify and other digital service providers, your information may be stored, processed, or transferred outside Pakistan.

By using our website, placing an order, or communicating with us, you understand that your information may be processed by service providers located in Pakistan or other countries.

19. Updates to This Privacy Policy

Deendaar.pk may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Continued use of our website after updates means you accept the revised Privacy Policy.

20. Contact Us

If you have any questions about this Privacy Policy or want to make a privacy-related request, please contact us:

Deendaar.pk
Karachi, Pakistan

WhatsApp: 0339-1088801
Email: deendaarpk@gmail.com

Support Hours: Monday to Friday, 11:00 AM to 5:00 PM

We try to respond within 24–48 working hours.