Shipping policy

Shipping Policy

Last updated: 05 June 2026

At Deendaar.pk, we try our best to deliver every order safely, correctly, and on time. This Shipping Policy explains how we process, dispatch, deliver, and manage orders across Pakistan.

By placing an order on Deendaar.pk, you agree to this Shipping Policy, our Terms of Service, Refund & Return Policy, and Privacy Policy.

Shipping Policy Summary

Deendaar.pk currently ships across Pakistan through courier and logistics partners.

Orders are usually processed within 1–2 working days after confirmation.

Estimated delivery time is usually 2–5 working days for major cities and 3–7 working days for other areas.

Delivery timelines are estimates only and may vary due to courier operations, weather, public holidays, remote locations, customer availability, law and order situations, or other circumstances beyond our control.

Cash on Delivery orders may be confirmed through phone call, WhatsApp, SMS, or email before dispatch.

Customers are responsible for providing correct name, phone number, complete address, city, and delivery details.

If a customer provides incorrect details, refuses delivery, remains unavailable, or fails to receive the parcel, re-delivery charges, return charges, or failed delivery costs may apply.

Shipping charges are non-refundable unless the issue was caused by Deendaar.pk.

1. Shipping Coverage

Deendaar.pk currently delivers across Pakistan.

Delivery availability may depend on courier service coverage in your city, town, village, or area.

Some remote, restricted, or hard-to-reach locations may take longer to deliver or may not be serviceable by our courier partners.

If your location is not serviceable, we may contact you to arrange an alternative delivery method, request a different address, hold the order, or cancel the order where necessary.

2. Order Processing Time

Orders are usually processed within 1–2 working days after order confirmation.

Orders placed on weekends, public holidays, or after business hours may be processed on the next working day.

Processing may take longer during:

  • High order volume
  • Sale campaigns
  • Ramadan, Eid, or seasonal periods
  • Stock shortage
  • Courier delays
  • Address confirmation delays
  • Payment verification delays
  • Unexpected operational issues

Order processing time is separate from courier delivery time.

3. Cash on Delivery Order Confirmation

For Cash on Delivery orders, Deendaar.pk may contact customers before dispatch through:

  • Phone call
  • WhatsApp
  • SMS
  • Email

This may be done to confirm:

  • Customer name
  • Phone number
  • Complete address
  • City and area
  • Order details
  • COD amount
  • Delivery availability

If we are unable to confirm the order, if the customer does not respond, if the phone number is unreachable, if the address is incomplete, or if the order appears fake or suspicious, Deendaar.pk may hold, cancel, or refuse the order.

4. Estimated Delivery Time

Estimated delivery time after dispatch is usually:

  • Major cities: 2–5 working days
  • Other areas: 3–7 working days
  • Remote or hard-to-reach areas: may take longer

Major cities may include Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Hyderabad, Peshawar, Quetta, Gujranwala, Sialkot, and other commonly serviced urban areas.

Delivery timelines are estimates only and are not guaranteed.

5. Delivery Delays

Delivery may be delayed due to:

  • Courier company operations
  • Weather conditions
  • Rain, floods, or road blockage
  • Public holidays
  • Strikes or protests
  • Law and order situations
  • Remote delivery location
  • Customer unavailable at the time of delivery
  • Incorrect or incomplete address
  • Unreachable phone number
  • High seasonal courier load
  • Events beyond our reasonable control

Deendaar.pk is not responsible for courier delays or circumstances beyond our control, but we will try to assist customers where possible.

6. Shipping Charges

Shipping charges, if applicable, are shown at checkout or on the product/order page.

Shipping charges may vary depending on:

  • Product type
  • Order value
  • City or delivery location
  • Courier rates
  • Promotional offer
  • Bundle offer
  • Payment method

Deendaar.pk may offer free shipping on selected products, bundles, campaigns, or order values.

Free shipping offers may be changed, paused, or removed at any time.

7. Free Shipping Terms

If free shipping is offered on a product or bundle, it applies only to the original delivery attempt under the terms of the offer.

Free shipping does not mean free return shipping, free re-delivery, or free failed-delivery handling unless the issue was caused by Deendaar.pk.

If a customer refuses delivery, provides an incorrect address, remains unavailable, or requests re-delivery after failed delivery, additional courier charges may apply.

8. Customer Responsibility

Customers are responsible for providing correct and complete order details, including:

  • Full name
  • Active phone number
  • WhatsApp number where possible
  • Complete house/building/street address
  • Area/locality
  • City
  • Nearby landmark where needed
  • Correct product selection
  • Correct quantity
  • Delivery instructions where needed

Deendaar.pk is not responsible for failed or delayed delivery caused by incorrect, incomplete, or unreachable customer information.

9. Delivery Attempts

Courier partners usually attempt delivery according to their own delivery process.

If the customer is unavailable, does not answer calls, refuses delivery, or fails to receive the parcel, the parcel may be marked as failed, returned, or held by the courier.

Deendaar.pk cannot guarantee repeated delivery attempts.

If re-delivery is possible, additional charges may apply.

10. Failed Delivery

A delivery may fail if:

  • The customer is unavailable.
  • The phone number is unreachable.
  • The address is incomplete.
  • The address is incorrect.
  • The customer refuses to receive the parcel.
  • The customer is not available at the given address.
  • The courier cannot access the location.
  • The customer does not respond to courier calls.
  • The delivery area is not serviceable.

If delivery fails due to customer-related reasons, Deendaar.pk may charge or deduct courier costs, return-to-origin charges, re-delivery charges, or failed delivery costs where applicable.

11. Refused Cash on Delivery Orders

If a customer refuses a Cash on Delivery parcel without a valid reason, Deendaar.pk may:

  • Mark the order as refused.
  • Cancel the order.
  • Block future COD orders.
  • Require advance payment for future orders.
  • Deduct delivery or return charges from any approved refund where applicable.
  • Refuse future service if repeated refusal occurs.

This rule helps protect Deendaar.pk from fake orders, prank orders, and unnecessary courier losses.

12. Re-Delivery

Re-delivery may be requested if the parcel could not be delivered due to customer unavailability, incorrect details, or missed courier contact.

Re-delivery is subject to courier availability and approval by Deendaar.pk.

Additional re-delivery charges may apply.

Deendaar.pk is not required to offer free re-delivery if the failed delivery was caused by customer-side issues.

13. Wrong Address or Change of Address

Customers must provide the correct address at the time of order.

If you need to change your address, contact us as soon as possible before dispatch.

After dispatch, address change may not be possible.

If courier address change is possible, extra charges or delivery delay may apply.

Deendaar.pk is not responsible if a parcel is delivered to an address provided incorrectly by the customer.

14. Order Tracking

Where available, tracking details may be shared through:

  • WhatsApp
  • SMS
  • Email
  • Courier tracking link
  • Customer support message

Tracking updates depend on courier systems and may not always update instantly.

If tracking does not update, it does not always mean the parcel is lost or cancelled.

Customers may contact us for assistance if the order is delayed beyond the estimated delivery window.

15. Damaged Parcel During Delivery

If your parcel appears visibly damaged at the time of delivery, you may refuse to accept it where possible.

If you accept the parcel, we strongly recommend recording an unboxing video before opening the package.

If your order arrives damaged, please report it within 24 hours of delivery with:

  • Order number
  • Customer name
  • Phone number
  • Clear photos of outer packaging
  • Clear photos/video of damaged product
  • Unboxing video if available

Late complaints may be difficult to verify and may not be accepted.

Damage claims are reviewed under our Refund & Return Policy.

16. Missing Items

If any item is missing from your parcel, please report it within 24 hours of delivery.

You must provide:

  • Order number
  • Photos of received products
  • Photos of packaging
  • Unboxing video if available
  • Explanation of missing item

If the claim is verified, Deendaar.pk may dispatch the missing item, offer replacement, store credit, or another suitable solution.

Claims without sufficient proof may be rejected.

17. Wrong Item Received

If you receive the wrong item, please contact us within 14 days of delivery.

The item should be unused, complete, and safely kept in its received condition.

After review, Deendaar.pk may arrange replacement, exchange, or another suitable solution according to our Refund & Return Policy.

18. Lost Parcel

If a parcel is marked lost by the courier, Deendaar.pk will review the case with the courier partner.

If the loss is confirmed and the customer has not received the order, Deendaar.pk may offer:

  • Re-dispatch
  • Replacement
  • Store credit
  • Refund where applicable

If tracking shows delivered, but the customer claims non-receipt, the case will be reviewed with the courier. Deendaar.pk may require additional verification before taking action.

19. Partial Shipments

In some cases, Deendaar.pk may ship items separately due to stock availability, packaging requirements, courier limitations, or operational reasons.

If your order is split into more than one shipment, we may share separate tracking details where available.

20. Prepaid Orders

For prepaid or online payment orders, dispatch may be held until payment is verified.

If payment verification fails, the order may be held, cancelled, or converted to another available payment method where possible.

Refunds for prepaid orders, where applicable, are handled according to our Refund & Return Policy.

21. Bulk Orders

Bulk orders, school orders, madrasa orders, reseller inquiries, or institutional orders may have separate shipping timelines, charges, and confirmation requirements.

Deendaar.pk may require advance payment for bulk orders.

Bulk orders may not be eligible for standard free shipping unless agreed in writing.

22. Delivery to Schools, Offices, or Shared Addresses

If an order is delivered to a school, office, apartment building, hostel, reception, security desk, shared address, or third-party receiver, the customer is responsible for ensuring someone is available to receive the parcel.

Once the parcel is received by someone at the provided address, Deendaar.pk and the courier may consider the delivery completed.

23. Inspection at Delivery

Courier partners may not allow parcel opening before payment or before delivery completion.

If open-box inspection is not available, customers should receive the parcel, record an unboxing video, and report any issue within the required time.

Deendaar.pk cannot force courier partners to allow parcel opening before payment.

24. Courier Partner Responsibility

Deendaar.pk works with third-party courier partners for delivery.

Courier partners are independent service providers and may have their own delivery procedures, timelines, and limitations.

Deendaar.pk is not responsible for courier conduct beyond our reasonable control, but we will try to assist customers in resolving delivery-related issues where possible.

25. Force Majeure

Deendaar.pk is not responsible for shipping or delivery failure, delay, or interruption caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Heavy rain
  • Fire
  • Power outage
  • Internet outage
  • Courier disruption
  • Strike
  • Protest
  • Riot
  • Law and order issue
  • Government restriction
  • Pandemic
  • Supply chain delay
  • Any event outside our reasonable control

26. Contact for Shipping Support

If you have a shipping-related question, please contact us:

Deendaar.pk
Karachi, Pakistan

WhatsApp: 0339-1088801
Email: deendaarpk@gmail.com

Support Hours: Monday to Friday, 11:00 AM to 5:00 PM

We try to respond within 24–48 working hours.

Please include your order number and phone number when contacting us.